AS
Ash S
1 reviews | Active since Jul 2016
30 Aug 2018, 20:36
Edgars gone rogue??
Edgars has really disappointed me with the lies and dishonesty that they perpetuate. Since hearing that one can now earn Thank u points for filling up at Engen 1 stop garages, I decided to switch allegiance and fill up there. Since December 2017, I had been doing so and never encountered any problems, but as of late, there seems to be a tacit attempt to become spiteful.
Every time it seems I have to enquire by them why they haven't updated my points after which they would rectify it, but now they just dont seem interested in assisting me anymore. For a company, that is deep in the mire, having closed down stores like "La Senza" and "Red Square", one would think customer satisfaction would be upper most in their minds. Sadly on the face it, it does appear they intend to shut up shop.
This is a really bad reflection on edgars and by extension engen, as their name is also tarnished by virtue of association. Going forward, I will decide if I want to do business with either company as I am very intolerant of bad service and/or being *********.
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Replies (2)
Edgars's replyOfficial
31 Aug 2018, 12:02Thank you for making contact with us regarding the Engen points . We will escalate your query to the relevant department for assistance and feedback will be provided. Please accept our sincere apologies for the frustrations caused . ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply31 Aug 2018, 12:02
Official
Thank you for making contact with us regarding the Engen points . We will escalate your query to the relevant department for assistance and feedback will be provided. Please accept our sincere apologies for the frustrations caused . ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
AS
Ash S's updateReviewer Update
10 Sept 2018, 21:5111 days on from when I initially wrote the first piece and yet no changes have been made. Edgars displays the hallmarks of a company who has scant regard for customers or their promises. I am still in shock as to how a such a big company can blatantly mislead people and seemingly sweep it under the carpet. When I enquire, I get the usual cut and paste response, "we're sorry, we looking into it".... The service is poor.
AS
Ash S's update10 Sept 2018, 21:51
Reviewer Update
11 days on from when I initially wrote the first piece and yet no changes have been made. Edgars displays the hallmarks of a company who has scant regard for customers or their promises. I am still in shock as to how a such a big company can blatantly mislead people and seemingly sweep it under the carpet. When I enquire, I get the usual cut and paste response, "we're sorry, we looking into it".... The service is poor.