Edgars going from bad to Worse - pathetic

Item: Edgars
Rating: 2
Author: Hendrik S

Phoned your call centre twice this morning about you adding insurance products we did not ask for. Agents spitefull by placing call on hold for 16 and 14 minutes respectively. How's that for service.!! I have requested 4 times to stop sending advertising material to our cell phones and mail addresses. It is not adhered to. Please advice the detail of the consumer council where I can report this. I have further requested a capable manager to phone me to discuss this - no response. No wonder Edgars is struggling to survive financially. We have only been your customer for 35 years. Your service is getting worse by the day.

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Replies (1)

Edgars's replyOfficial

05 Jun 2015, 14:33

Hello hslab@,

Thank you for raising your concerns with us. Kindly note we have referred your account query to the accounts department to address. We assure you investigations will be conducted and upon findings, feedback will be given to you shortly.

Please accept our sincere apology for the overall experience, but we assure you the accounts manager will be in contact with you shortly

Please find your reference number: ***/GO

If you require any further assistance, please contact the accounts department on ***

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team.
***

Edgars's reply05 Jun 2015, 14:33

Official