Edgars gives access to RNCS to customer accounts

I discovered that since 30 September 2017 Edgars/RNCS have added a "Mobile Content Fee" of R24.99 per month to my Edgars account.

On the 16 Sept 2018 I contacted Edgars queries and was given the number for RNCS to contact them directly. Who is this company that has access to my Edgars account? After calling a few times and with no reply I again called Edgars and spoke to "Nomfunbo" who in turn contacted RNCS and spoke to "Owen" admin ref no, ********** 74488 to cancel and credit my account. He promised to call me back within 48 working hours. Still waiting! The question is why if I am a Vodacom VIP customer costing R2300 per month for 25 years would I want to buy airtime from RNCS, I would not even know how to access this airtime.

I have just called Edgars queries once again and spoke to "Nomfunbo", I was requested to stay on the line, after 32 minutes + 50 seconds I was advised that Admin Department would contact me within 7 days. I am afraid this in not acceptable. I am extremely unhappy with the course of events, service and misuse of my account with Edgars.