Edgars give hard time to refund over payment

I normally pay my daughter's Edgars account monthly via EFT due to the fact that she find it sometimes difficult to go into a branch to pay it herself. I totally forgot that she closed her account more than a year ago and only realised now that I paid in April 2015 and May 2015 in total R400.00 as a result of a misunderstanding between me and her.<br> When we try to get the money back at Tygervalley Branch we have been told that they cannot do it and head office are not prepared to pay this money back because we need to apply with letters bank statements etc etc.<br> <br> This is a total lot of nonsense. I am not prepared to submit my back statement and Id via post - there is no relationship between me and them and the confirmation of payment should be enough to do the credit into my account.. Edgars are very quick to phone and ask for payment when you pay late or are in arrears but when it is the other way round they are not eager to pay back and deliberately give you a hard time.<br> <br> If they do not respond in 48 hours with the credit request I send via email then in my view this constitute theft and I will proceed with a theft case against them and be sure the media will be present