MN
Marnus N
1 reviews | Active since Jun 2018
02 Jun 2020, 07:24
Edgars Gift Card *****
I purchased with cash 2 gift vouchers 15 March 2020 for my parents. After lockdown they went to Edgars to use these gift vouchers and was told they have been redeemed on the 19/05/202 at 18:19PM. How could these vouchers be redeemed at this time when all Malls were closing at 17:00?
They did not redeem these vouchers as they are unable to travel without assistance. I would like to know at what store was this gift card redeemed at what was the purchase.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
02 Jun 2020, 12:45Dear Marnus,
Thank you for taking our call.
As discussed telephonically kindly note that your complaint is referred to our gift card team for investigation and resolution purposes within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically kindly note that your complaint is referred to our gift card team for investigation and resolution purposes within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply02 Jun 2020, 12:45
Official
Dear Marnus,
Thank you for taking our call.
As discussed telephonically kindly note that your complaint is referred to our gift card team for investigation and resolution purposes within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically kindly note that your complaint is referred to our gift card team for investigation and resolution purposes within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
MN
Marnus N's updateReviewer Update
18 Jun 2020, 14:54What happend to the 48Hrs time frame for resolution?? Its been 2 weeks!! I just phones again to enquire and was told an est 3-5 working days to resolve...
Shocking service from the customer services center!!
Shocking service from the customer services center!!
MN
Marnus N's update18 Jun 2020, 14:54
Reviewer Update
What happend to the 48Hrs time frame for resolution?? Its been 2 weeks!! I just phones again to enquire and was told an est 3-5 working days to resolve...
Shocking service from the customer services center!!
Shocking service from the customer services center!!
MN
Marnus N's updateReviewer Update
17 Jul 2020, 10:30Hi
I have been trying to resolve this since 2 June 2020.
#***/go
Getting the run around from EDCON,
Not only does no one from EDCON phone back, they also constantly offline.
the 48Hrs to resolution has been exceeded.
the 3-5 days to resolutions has been exceeded.
Not sure why its called customer service, there is no service.
Not sure if anyone has an idea what escalation means, on every call this matter is being escalated, yet nothing is happening!
When will this be resolved?
I have been trying to resolve this since 2 June 2020.
#***/go
Getting the run around from EDCON,
Not only does no one from EDCON phone back, they also constantly offline.
the 48Hrs to resolution has been exceeded.
the 3-5 days to resolutions has been exceeded.
Not sure why its called customer service, there is no service.
Not sure if anyone has an idea what escalation means, on every call this matter is being escalated, yet nothing is happening!
When will this be resolved?
MN
Marnus N's update17 Jul 2020, 10:30
Reviewer Update
Hi
I have been trying to resolve this since 2 June 2020.
#***/go
Getting the run around from EDCON,
Not only does no one from EDCON phone back, they also constantly offline.
the 48Hrs to resolution has been exceeded.
the 3-5 days to resolutions has been exceeded.
Not sure why its called customer service, there is no service.
Not sure if anyone has an idea what escalation means, on every call this matter is being escalated, yet nothing is happening!
When will this be resolved?
I have been trying to resolve this since 2 June 2020.
#***/go
Getting the run around from EDCON,
Not only does no one from EDCON phone back, they also constantly offline.
the 48Hrs to resolution has been exceeded.
the 3-5 days to resolutions has been exceeded.
Not sure why its called customer service, there is no service.
Not sure if anyone has an idea what escalation means, on every call this matter is being escalated, yet nothing is happening!
When will this be resolved?