EDGARS GATEWAY - DEBIT CARD PAYMENT **** / PATHETIC SERVICE

Purchased a gift voucher on 06/11 with no notice from teller that they were experiencing difficulties with debit card payments due to change of systems. Once swiped, then she advises that payment does not reflect on their system yet debited from my account resulting in having to swipe again. Strange how she was so damn sure that it would go through the second time and indeed it did. What kind of bull**** **** is this? Being a big, reputable brand, is it not just common sense but best customer practice to advise customers of these issues in advance let alone stop debit card transactions completely until the issue is resolved? To date i have not received a refund or any feedback from management yet this matter was escalated to their 'HO' last week. Pathetic customer service. To other consumers - please dont fall for this ****!