Edgars funeral policy not approved by Hollard.

My father has a funeral policy with Edgars which is underwritten by Hollard. His grandson has since passed on and was also an insured member on the policy. Now that he wants to claim he is told the policy claim was rejected since the policy doesn’t cover grand children. Now to our surprise the policy was opened at Edgars and should there have been problems with the whole grandchildren issue why was it not picked up back then in 2010 ??? Why now ??? All these years this was never picked up??? Especially during the initial stages. Monies were just deducted throughout and now that there is a need to claim there is now issues that the insured is a grandchild. I feel because these are uneducated ppl they were dealing with it was actually easy for the Edgars staff to take advantage of them in order to meet their targets. This is unacceptable the least that they can do both Edgars and Hollard is to give back all the premiums that were paid from 2010 because it’s clear they didn’t have the customer’s interest at best but their owns sales and targets being met.

The deceased was a dependent o thee