Edgars Funeral policy

I had such a bad service and experience with regards to a funeral policy my mother had and the claim I had after her death in August. My complaints email even came back unread from Hollard and after 5 hours in the Pavillion Edgars and more emails sent to Edcon which have never been rep**** or attended to. I have cancelled my funeral policy that I had through Edgars and would advise anyone to do the same as it is nothing but trouble.