Edgars Funeral Insurance

<p>I opened an Edgars Funeral insurance about 3 months back my account number is ********** ********** 61598 . To this day I have not received my funeral policy document. I called the call centre about a month agoand requested the policy document, the agent I spoke to told me that he logged a call and the will send the document by post. But that never happened. Today 16/09/2016 I spoke to Sandra Kodisang, who informed me that my immediate family members that I have covered does not show on her system. And I had to repeat all the members again with their date of births. Edgars, has been deducting premiums of this insurance from day 1 but have failed to send me the policy document so that I can see the details and the fine prints that they have put on the policy documents. I'm not sure if they will help me should anything happen to one of my family members. I'm very unhappy with the service I have received from Edgars and blame the sales consultant that sold me the policy because she did not make sure that everything she promised me happens. All that she was happy about was to get the commission and nothing more. I m very unhappy and upset about this. Should it happen that I'm unhappy with the policy documents, this will mean I will be stuck with it because the grace period of cancelling the policy has passed. I need my funeral policy document asap so that I can review it. Thanks</p>