WH
Wayne H
1 reviews | Active since May 2010
14 Mar 2019, 09:44
Edgars "free rewards" with United Rewards
I was called by one of your 3rd parties (United Rewards) on Monday or Tuesday offering me some "free" data. The call started sounding ****mish so I declined the offer and the rude gentleman on the other side put the phone down on me. Today I received a SMS welcoming me to the United Rewards program. I received my login details and everything. It's taken me an hour of my time to call all the relevant numbers to REMOVE this from my account as I NEVER subscribed to anything. Please can Edgars forward me their tax number as I'm charging Edgars for wasting an hour of my BILLABLE time removing something that I never gave permission to or sanctioned. I will also be closing my account after this.
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Replies (2)
Edgars's replyOfficial
14 Mar 2019, 10:05Dear Wayne,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to RMCS team to urgently cancel any products that might be activated **********ly on their side.
Your reference number is:
***/GO
Kind regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to RMCS team to urgently cancel any products that might be activated **********ly on their side.
Your reference number is:
***/GO
Kind regards
The Edgars Team
***
Edgars's reply14 Mar 2019, 10:05
Official
Dear Wayne,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to RMCS team to urgently cancel any products that might be activated **********ly on their side.
Your reference number is:
***/GO
Kind regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to RMCS team to urgently cancel any products that might be activated **********ly on their side.
Your reference number is:
***/GO
Kind regards
The Edgars Team
***
Edgars's replyOfficial
14 Mar 2019, 10:20Hi Wayne
Thank you for making contact with us . Please accept our sincere apologies for the frustrations caused to you .
We can confirm from our side there is no enrollment on your account .
However we will escalate your concerns to our third parties for urgent feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us . Please accept our sincere apologies for the frustrations caused to you .
We can confirm from our side there is no enrollment on your account .
However we will escalate your concerns to our third parties for urgent feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply14 Mar 2019, 10:20
Official
Hi Wayne
Thank you for making contact with us . Please accept our sincere apologies for the frustrations caused to you .
We can confirm from our side there is no enrollment on your account .
However we will escalate your concerns to our third parties for urgent feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us . Please accept our sincere apologies for the frustrations caused to you .
We can confirm from our side there is no enrollment on your account .
However we will escalate your concerns to our third parties for urgent feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***