UU
User U

1 reviews | Active since Oct 2016

13 Oct 2016, 18:26

Edgars ********** charges masquerading as club fees

<p>I am writing on behalf of my dad as we have had the displeasure of receiving a nasty threatening letter of demand in respect of club membership fees my dad did not subscribe to! In terms of the Consumer Protection Act there has been no legal binding agreement between my dad and the Edcon group with regards to club membership nor fees! He never asked to be a member! I am fully prepared to take legal action should he be handed over and if these ********** charges are not reversed. From reading other reviews on this site it is blatantly clear that Edgars has done this to many customers. I expect an answer ASAP. </p>

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Replies (1)
Edgars
Edgars's reply14 Oct 2016, 09:22
Official

As per our telephonic conversation please be advised your account was credited on the 06/10/2016 with the respected amount. Please be advised the Club VIP membership was enrolled on your account via a third party company called Travel desk.

We must apologise for the inconvenience caused in the matter, should you need to speak to us please feel free to contact us on ***.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***