pP
pillaytiffanylee P

1 reviews | Active since Jul 2016

30 Jan 2019, 09:56

Edgars- **********, False advertising on New Accounts

EDGARS RICHARDS BAY- False advertising

I was given the following information regarding the perks of opening a new account On Black Friday.

1. If i make a purchase on my card for R 700 I WILL ONLY PAY R 350 2. I will also get a R 1000 OFF voucher to use on my account. (I WAS TOLD THAT THESE VOUCHERS WILL BE AUTOMATICALLY UPLOADED ON THE SYSTEM/ MY ACCOUNT)

So I've decided to open up an account at the Richards bay Edgars branch.

Since December I've been contacting Edgars customer services and the Richards bay branch to notify them that they have NOT subtracted the discounts from my purchases.... I've been paying the full amount for All my purchases. AND TO TOP IT ALL OFF -- IM PAYING 22% INTEREST AN AMOUNT THAT WAS SUPPOSE TO BE MY DISCOUNT.

This is becoming very time consuming and reeks of either False advertising or Edgars employing a whole lot of *********** employees at there call centers and branches. As I've mentioned earlier * I've call the call centre * The head office * The accounts department * The Richards bay store * I've even visited the Richards bay store numerous times in effort to resolve this issue.

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Replies (1)
Edgars
Edgars's reply30 Jan 2019, 11:00
Official
Dear Tiffany, 

Kindly note we tried contacting you telephonically but we could not reach you.

As per feedback received from the store manager at our Edgars Richardsbay store you were invited back instore and the discount was honored at the store level. 

However she could not issue you with vouchers as they our marketing team is supposed to forward the vouchers to you in a form of an SMS.

Therefore your query is referred to our marketing team to investigate the vouchers issue and revert within 48 hours to confirm their findings.

Your reference number is:
***/GO

Kind Regards

The Edgars Team 
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