Edgars ***** on account

Item: Edgars
Rating: 1
Author: Ross van der Pas

As of last month I am being billed for a Airtime topups and subscriptions I never signed up for and never authorized. I phoned Edgars and was advised I need to contact RMCS however none of the numbers provided by Edgars call centre work. I'm now also being billed a service fee thanks to this. Please sort this out urgently.

Helpful (0)

Replies (3)

Edgars's replyOfficial

26 Jul 2018, 17:33

Thank you for making contact with us regarding the airtime billing on your account.Please accept our sincere apologies for the frustrations caused to you.

We have escalated your query to our third parties RMCS for cancellation of the product and

the reversals of the fees.

***/GO

Kind regards

The Edgar's Customer Experience Team

Edgars's reply26 Jul 2018, 17:33

Official

Thank you for making contact with us regarding the airtime billing on your account.Please accept our sincere apologies for the frustrations caused to you.

We have escalated your query to our third parties RMCS for cancellation of the product and

the reversals of the fees.

***/GO

Kind regards

The Edgar's Customer Experience Team

RvdP

Ross van der Pas's updateReviewer Update

30 Jul 2018, 11:15

Hi, Still waiting on some form of feedback on this? Ross

RvdP

Ross van der Pas's update30 Jul 2018, 11:15

Reviewer Update

Hi, Still waiting on some form of feedback on this? Ross

RvdP

Ross van der Pas's updateReviewer Update

01 Aug 2018, 15:19

I haven't heard anything back , so I will be paying up the account and closing it. No wonder Edcon is going bankrupt with service like this , you have lost a client of 12 years.

RvdP

Ross van der Pas's update01 Aug 2018, 15:19

Reviewer Update

I haven't heard anything back , so I will be paying up the account and closing it. No wonder Edcon is going bankrupt with service like this , you have lost a client of 12 years.