CC
Clint C
1 reviews | Active since Sept 2018
29 Nov 2018, 11:03
Edgars ***** for 6 months!!!!
I have been having this issue since I paid the account in full in July 2018. They do not want to close this account for 4 months now. I have been charged for mobile content which I do not know about or enroll for from the 1st March 2018 till the 28th August 2018. This is *****. I spoke to Elaine M who sent the email to RMCS. I see that I am still receiving smses to pay for something that I did not receive. I am going to take this to the Ombudsman. I have had enough.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
29 Nov 2018, 17:09Thank you for making contact with us regarding the airtime billing on your account. Please accept our sincere apologies for the frustrations caused . Kindly note that the product was cancelled. We will follow up on the reversals as there is still a balance on your account and feedback will be provided to you.
***/GO
Kind regards
The Edgars Customer Experience Team
***/GO
Kind regards
The Edgars Customer Experience Team
Edgars's reply29 Nov 2018, 17:09
Official
Thank you for making contact with us regarding the airtime billing on your account. Please accept our sincere apologies for the frustrations caused . Kindly note that the product was cancelled. We will follow up on the reversals as there is still a balance on your account and feedback will be provided to you.
***/GO
Kind regards
The Edgars Customer Experience Team
***/GO
Kind regards
The Edgars Customer Experience Team