Edgars ***** Documentation

I was called by the Edgars ***** department on Nov 27th 2019 and made aware that an amount of about R9300 had been transacted on my edgars account. I was then informed by the official who called me to go to my nearest edgars store to fill out dispute forms which will then be used as part of the ***** investigation. I immediately did all of the above as I told. I went to the bloemfontein store , filled out the forms, and left them to process the documentation. When I asked for a copy of the documents, I was told that i could not get a copy as they were not permitted to give them to people outside of the organization to which I said OK (Still don't understand why I cannot have a copy of a document I sign).

I was then informed that I would receive feedback within about 14 days of submission of the documents. I have been receiving daily phone calls and requests from Edgars debt collectors to pay the installment.

Today I decided to call the Edgars ***** department to find out what the progress is on the account seeing as it is over 14 days, to which I was told nothing had been actioned on the account as no documentation has been received. I called the Bloemfontein Edgars store, spoke to a manager in the customer service department who said she'd follow up with the credit manager and get back to me. The gentleman who assisted me when I was there filling out the forms than calls me to ask about the date I was there and who assisted me. Long story short: my documentation is missing and was advised to AGAIN go to my nearest Edgars store and fill out the documents...basically start from the beginning. If I had the initial documents, I would have simply submitted those, but no, I must go back to the beginning.

I am very annoyed and disappointed in EDGARS!!!