Edgars ***** department

I have seen seen such a useless ***** department in my life and bad communication between departs for the same industry. I logged a declaration of ***** activity on my Edgars account (***) on the 13th of December 2021 and up until today, the 15th of Feb 2022, the issue has not been resolved. My Edgars account was up to date with zero outstanding balance with the statement received on the 8th of November 2021. On the 4th of December purchases were made on my EDGARS account at a GAME store in Pietermaritzburg, I reside in Pretoria and a Edgars card can't be used to purchase at a Game store. Now Edgars sent a letter that my profile will be negative at the credit bureaus - and this is unacceptable.