FM
Fezile M
1 reviews | Active since May 2012
02 May 2015, 08:37
Edgars ***** Department
Edgars ***** department contacted me that they suspecting ***** on my account and I make myself clear I don't have an account with Edgars. Edgars arrested the suspect at the spot while trying to purchase with all ********** information. Edgars is charging the service fees on the ********** account and now is damaging my credit rating at bureaus. Please close this account and clear my name at bureaus. Negligency at Edgars. I wonder how they verify the information to open the account at Edgars. No one knows how long it takes to stop the account but the bureaus are updated. Please I want this sorted asp.
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Edgars's replyOfficial
06 May 2015, 09:20Hello Fezmot,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we can understand the urgency and frustration that comes with having an account opened **********ly in your name. As per our telephonic discussion, we can assure you that we have the best team investigating this query, who will then get back to you as soon as the investigation is finalised as you advised that you have already submitted the dispute documents required.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we can understand the urgency and frustration that comes with having an account opened **********ly in your name. As per our telephonic discussion, we can assure you that we have the best team investigating this query, who will then get back to you as soon as the investigation is finalised as you advised that you have already submitted the dispute documents required.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply06 May 2015, 09:20
Official
Hello Fezmot,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we can understand the urgency and frustration that comes with having an account opened **********ly in your name. As per our telephonic discussion, we can assure you that we have the best team investigating this query, who will then get back to you as soon as the investigation is finalised as you advised that you have already submitted the dispute documents required.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we can understand the urgency and frustration that comes with having an account opened **********ly in your name. As per our telephonic discussion, we can assure you that we have the best team investigating this query, who will then get back to you as soon as the investigation is finalised as you advised that you have already submitted the dispute documents required.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***