Edgars *****

I have an issue regarding my edgars account that happend in 2014.. i had a credit limit for R5700 on my account.. my account then got oversold and then edgars said i owe them R8000.. I disputed the account in 2014 with the knowledge that they will sort it out.. the lady told me there was ***** on my account as its impossible for my account to be oversold by more that R2000.. she advised i should get an affidavit and fill in a dispute (which i did) she said i should not pay the account at that moment because of the ***** on the account.. i then received a call from edgars accounts department asking me why i did not make payment on my account.. i told the guy that phoned me at that time what the problem was.. he then advised me to pay something on my account.. i obliged and said i will make a payment. The guy asked me how much im gonna pay i told him ill make a payment of R350 he then said sarcastically “what did you say sir did you say that you’re gonna put R350 on stokvel” I then requested to speak to his manager and i want the reference number to the call.. he said that he is the manager and that i can only get the reference number in store to the call. He then dropped the call.. Recently this Edgars infringement popped out on my name.. i went to the store to sort this out.. with the help of the lady at edgars clearwater we cant manage to sort this out.. they either drop the calls or you hold on for 30minutes without any response.. they lady at edgars clearwater tried her best to assist me.. but the problem is at the ***** department.. we’ve spoken to numerous edgers employees on the phone without any help.. i really need help as this matter needs to be resolved asap