Edgars ***** and account closure frustrations

Edgars accounts are the worst to have, and the biggest frustration to get closed. There was ***** on my account for years, which I have not been able to get a refund for, I spend hours on the phone and at a Woodlands branch to get this sorted, and finally decided, I will write off the amount if I can just get it closed, but closing an Edgars account is like trying to cancel a TV licence. Impossible.

I settled my account 29 Jan 2022 and phoned from the Woodlands branch for a request to close, they said they would send me a closure letter - nothing was done.

Inquired about this again on 5 April, and learnt that I was charged an additional R30, so then had to pay this first, even though they owe me a couple of thousand for airtime that was **********ly bought on my account for years. I paid the R30, tried to phone from Woodlands, no one to help me at customer care.

I tried phoning yesterday to no avail and then emailed to ***. Got a reply that my mail has been received and they will get back to me, but still no further feedback. And if I read all the comments on Hello Peter, I might have to pay a few more R30's before I can get it closed.

Advice: never open an Edgars account and watch your account closely for small purchases of airtime that you aren't buying yourself!