SM
Stella M

1 reviews | Active since Jun 2020

21 Jun 2020, 19:21

Edgars *****

Edgars billed me for items that I did not purchase on my account. I then personally went to inquire and indeed found that the balance and amount due was as in the statement. I indicated that I didn't know of the purchases. I was given dispute forms to complete and to bring an affidavit along. I adhered to their procedure.I was told I will be consulted and indeed I was. My dispute was declined. Two places where the purchaces were made I have never been to in my entire life. I am so disappointed with their ******* service as they failed to resolve my issue . To think for over thirty years I have been such a loyal customer who honoured and religiously made ALL payments without fail . I am definately going to take legal action against Edgars.

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Replies (1)
Edgars
Edgars's reply22 Jun 2020, 10:54
Official
 Good day  Stella ,
 
 Thank you for your post.
 
 Our attempt to contact you was unsuccessful.  Your complaint has been acknowledged.
 
 We apologise profusely for the delayed response and inconvenience caused.
 
 We are currently investigating your query and will contact you with feedback.
 
 The reference number for your complaint is :***/GO 
 Warm Regards
 The Edcon Team