TC
Themba C
1 reviews | Active since Aug 2019
19 Aug 2019, 12:37
Edgars *****
I have been querying the validity of claims that I gave consent for Edgars to enroll me for the following services:
1. Family provider plan. 2. Mobile content. 3. Edgars funeral insurance. 4. SMS air subscription
Every time I call their call center they tell me that the issue has been escalated and recordings will be forwarded to me but to date no one has come to me with recordings. I would like for Edgars to reimburse my money.
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Edgars's replyOfficial
19 Aug 2019, 13:52Dear Themba
Thank you for making contact with us regarding the products that went off your account.
Please note that we will follow up with the accounts team regarding the proof of enrolment.
We will contact you to provide feedback.
Please accept our sincere apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the products that went off your account.
Please note that we will follow up with the accounts team regarding the proof of enrolment.
We will contact you to provide feedback.
Please accept our sincere apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply19 Aug 2019, 13:52
Official
Dear Themba
Thank you for making contact with us regarding the products that went off your account.
Please note that we will follow up with the accounts team regarding the proof of enrolment.
We will contact you to provide feedback.
Please accept our sincere apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the products that went off your account.
Please note that we will follow up with the accounts team regarding the proof of enrolment.
We will contact you to provide feedback.
Please accept our sincere apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,