KF
Karen F

1 reviews | Active since May 2019

26 May 2019, 13:06

Edgars *****

Head office called us and asked if we had made an online purchase of over R5000.00 to which we said no. The lady said that they would reverse the order. We came to Edgars about a month after and was told that our account was blocked due to the online purchase. The woman in the store (Wonderboom Junction Branch) called head office and that is when we found out that the details were changed on the account ( next of kin, telephone numbers ect). This had to have been done from inside the Edgars group as no one else has our account details. We then went to the police office, got the affidavit and went back to the Edgars store mentioned above. We were advised there that we had to give the a copy of our IDs which is stamped and signed by a commissioner of oaths (we were not told the first time that they needed this). Esther was not friendly at all. As soon as this matter is sorted, we will close our Edgards account and advise others to do the same. I am utilising my freedom of speech and I will not stand for this *******ion and *****

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Replies (1)
Edgars
Edgars's reply26 May 2019, 14:01
Official
 Good day Karen, 

As per our telephonic conversation today at 01:42 PM. We would like to take the opportunity and apologize for all the frustrations and inconveniences this whole incident has caused you. 

Kindly be informed we have escalated your query to our ***** and dispute management team for urgent intervention and feedback will be provided to you. 

Reference number: ***/GO 

Kind Regards, 

The Customer Experience Team