TN
Thrishan N
1 reviews | Active since Jul 2011
20 May 2019, 19:07
Edgars *****
I had ********** purchases on my Edgars account which was done on the 20 and 21st of Feb 2019. I logged a complaint and waited very patiently, its now the 20th of May and the query is not finalized. Now Edgars has the audacity to send me an sms to tell me that my account is in areas when they are taking so long to resolve my issue. I have not received a single call to update me on the progress nor did I get an apology for this mess up.
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Edgars's replyOfficial
21 May 2019, 12:03 Please be advise we have tried to contact you today at 11:57 AM but with no success. Kindly be advise we have escalated your query to our ***** and dispute management for urgent intervention and feedback will be provided to you.
We would like to apologize for all the inconveniences caused
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for all the inconveniences caused
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply21 May 2019, 12:03
Official
Please be advise we have tried to contact you today at 11:57 AM but with no success. Kindly be advise we have escalated your query to our ***** and dispute management for urgent intervention and feedback will be provided to you.
We would like to apologize for all the inconveniences caused
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for all the inconveniences caused
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,