NM
Naomi M
1 reviews | Active since Dec 2013
08 Sept 2015, 11:38
EDGARS *****
Last week on the 2nd of September 2015 I purchased Estee Lauder foundation from the Red Square website. I would have bought it anyway as I needed it, but running on the site was a banner stating \Get 10000 points when you purchase ANY Estee Lauder foundation or Advanced Night Repair product from 30 August - 5 September". On Friday morning the 4th of September my purchase was delivered but no points earned. I phoned the call centre and was promised after a long argument and an e-mail with a screen-grab of the promo that the points will be allocated. Today the 8th of September it has still not been done! Edgars is a dishonest retailer."""
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Edgars's replyOfficial
10 Sept 2015, 16:19Hello Frustr@ted,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to investigate why you didn't receive your points. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to investigate why you didn't receive your points. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply10 Sept 2015, 16:19
Official
Hello Frustr@ted,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to investigate why you didn't receive your points. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to investigate why you didn't receive your points. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Best regards,