1 reviews | Active since Mar 2015
Edgars forces customers to pay interest
Early 2014 I opened an account with Edgars at their Westgate branch. I opened the account with the idea to create a credit record for myself while avoiding interest. Edgars is well-known for their 6 months interest free account. Thus if you pay within 6 months, you avoid interest <br> Firstly they opened my account on a different option then what I asked for and I had to go back and fix it<br> Secondly after I received my statement I saw that there were massive amounts on my account. I went to the branch the to enquire the interest and they said that they cannot help me and they referred me to customer service. They opened my account on a 12 month plan with 22% interest. After many long phone calls and fights I still haven't solved my problem. They said that they cannot change my plan as I qualify for a 12 month account (with 22% interest). Thus they are forcing me to pay interest just because I can afford it. <br> I have a credit balance on my account to show that I can pay within 6 months and they still won`t help me.<br> How can they force customers to pay interest when the customer wants a plan with no interest.<br> Thus far I have been very unhappy with the service and I don't use my account
Thank you for raising your concerns with us. Kindly note Edcon does offer 6 months interest free accounts. However, customers need to qualify and that is determined by the credit bureau score. If the customer's account was approved on 12 it means the customer did not qualify.
Kindly be advised we no longer allowed to change the 12 months plan from 12 to 6 months after the affordability check was done. We apologise that we couldn't assist you. However, that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note Edcon does offer 6 months interest free accounts. However, customers need to qualify and that is determined by the credit bureau score. If the customer's account was approved on 12 it means the customer did not qualify.
Kindly be advised we no longer allowed to change the 12 months plan from 12 to 6 months after the affordability check was done. We apologise that we couldn't assist you. However, that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***