EDGARS FLEECING HARD WORKING CLIENTS

I noticed recently that I am being charged for Mobile Content and Edgars Club installments. I recalled cancelling these so I contacted Edgars on the 1st May 2019 to sort this out.

I spoke to Linda who gave me call ref ***2 and note file ref ***/GO She assured me that I would be contacted within 2 weeks. She also told me that there was a note on my file that I had cancelled in 2016. Edgars have not responded so i contacted them again. I told my story the gentleman told me he would query with a supervisor and then then i then i was cut off. i phoned again only to be told that sudenly the claim was denied and they have a record in 2017 that i asked for the mobile content. I dispute this completly and i find if very strange that two consultants made no mention that this was the case and all of a sudden there is a note on my file and they cannot send me the details Edgars seem to have a habit of doingthis (if i look at the Hellow Peter complains) think and take no responsibility whatsoever. this is absolutley shocking. The lady i spoke to today was rude and would not listen to what i had to say - she continually spoke over me. What disturbs me the most is that they can add statements to my file and not be accountable. Edgars seem to think they can run rough shod and get away with it. If this matter is not resolved i shall take it further and I shall be paying my account in full less the amount owing to me. Sonja Delport