Edgars finds ways to extract money from Consumers?

I was told by Edgars that the monthly service fee is only charged if there is an existing balance on the account. However, I called the accounts department about two months ago, requesting my final balance (since I did not receive a statement) so as to pay it off and close the account, which I did. The paid the amount given to me, to the cent! I did not receive any further statements until a few days ago, indicating that I owe Edgars a small amount which totals two months of service fees. I've tried calling relentlessly in order to resolve this, but after much airtime wasted and frustration due to having my calls cut, I am no further advanced! I know that there has been much news circulating regarding Edgars allegedly struggling, but come on! This company need not FIND ways to extract money from consumers! I am really annoyed by this!