1 reviews | Active since May 2016

19 Jul 2016, 09:03

EDGARS FINANCIAL SERVICES - REFUND ON CANCELLED POLICY

<p>About 5 yearsd ago, I was approched by Edgars to join a Family Funeral Cover, at the time I was using my Zimbabwea Passport, which they agreed to. On 1 June, I phoned to just follow up if everything still in order and I was told that they wont pay out in case of my death because I was a foreiner at the time that I joined the policy. They then cancelled it and advised that they will refund and credit my Edgars Account. To date they do not want to credit my account, I follow up every week and I am being told a lot of different stories, mostly I am told that the quiry was lodged in an incorrect department. Today again I phoned and was told the same thing, I am not sure if anyone within Edgars can help me to finalise and get my Credit back.</p> <p> </p> <p>This is really not fare on me because I have beed an Edgars loyal client forever.</p>

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Replies (1)
Edgars
Edgars's reply19 Jul 2016, 12:30
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 441/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***