AN
Amukelani N
1 reviews | Active since Mar 2014
30 Jul 2015, 08:39
EDGARS FINANCIAL SERVICES AND CLUBS
VIP membership card has been added on my account and I don't who did this. I have been paying for this since 2013 because when I check my statement I usually check the total and pay the account. now I have pay 2000 on this membership fee. It is now cancelled and I need reversal when I call call center I was told they are busy with investigation it will take 5days. I called on Tuesday I was told to wait for 48 hours today they gave me direct numbers but they don't work I really want my reversal and close this account. It seems as when you owe them they call you everyday. but when they owe you, you won't get anyone to resolve the issue
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Edgars's replyOfficial
31 Jul 2015, 10:07Hello amunkuna,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us regarding your account have been logged and forwarded to the accounts department to look into and provide feedback.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us regarding your account have been logged and forwarded to the accounts department to look into and provide feedback.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Edgars's reply31 Jul 2015, 10:07
Official
Hello amunkuna,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us regarding your account have been logged and forwarded to the accounts department to look into and provide feedback.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us regarding your account have been logged and forwarded to the accounts department to look into and provide feedback.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***