Edgars financial products without your consent

Edgars Retail Account

Decided to look at my statement, which i receive monthly via email but never look at it as i always pay in advance, to my surprise, i am being charged monthly for some CC R115 airtime amounting to R79 pm and some Subscription air for R49 pm, which in total amounts to R128 pm. This has been active since February 2019, which is almost a year. I called the call center to query and they advised they have to log it to some department for investigation. I asked that they refund me because i have a contract phone for many years now and receive minutes, why would i need airtime?! In addition to that, they advised they sending the airtime to my contact number, guess what, NO airtime gets loaded on my phone from you guys, not a single month. Received an SMS on the 11/01/2020 stating refund declined as client took up product. Not even going to waste my time contacting the call center to ask for proof as i can use my time productively elsewhere. I will be sure to close my Edgars store card this month, and refuse to support this store due to their business ethics. Is this how you guys plan to make money? Very disappointing. To the public, please check your statements as you may be a victim of this. R128 * 12 = R1536 Hope you guys made good use of the money you received from me.

Regards Sylvester