Edgars FICA department totally useless

Have been trying since December to get a FICA hold removed on a card linked to my account. Documents have been submitted twice in store and another once by myself via email directly to the email given to me by Edgars. I received confirmation that it had been received and is being processed by their FICA department. My card works fine, my wife's not. It is the same account so makes no sense. Also when cust services look it up they tell me there is no block but when you try to pay with it it is blocked because of FICA requirements. I have sent several emails, spent hours on the phone holding on and spent at least a combined 6 hours in store and no results. The number Edcon HO gives for FICA related issues goes unanswered. I see several people here on HP have the same issue. Maybe as a group approach Carte Blanche? I have had this account for over 30 years and this how one gets treated.