Edgars False Information

I had opened a student account at the Potchefstroom Edgars branch based on a promotion that was presented to me. I was told by a consultant that upon a full approval of the account I may spend R900 on the new account, and not be liable to pay it back but upon provisional approval I would be obliged to buy R1800 (to qualify for the promotion you have to buy things amounting to this) worth of stuff and be liable to pay R900 plus 10% (and no further interests or costs) making it R990 in total, being a student this sounded affordable to me.

I received a provisional approval and proceeded to make a purchase. At the till the cashier explained that I still had R770 to spend (baring in mind that i HAD to buy stuff worth of R1800 to qualify for the promotion) So i bought more stuff.

When I receive my statement, I am stunned by my balance that amounted to R1900. I went to the branch and explained my query to them and after long and futile dialogue it occured to me that I was manipulated into buying items worth R2700 and then the R900 discount was deducted. This was not explained to me even after I had repeatedly asked before obtaining the account. I can safely say I thoroughly enquired about the terms of the account before getting it but the necessary information was omitted or ambiguous.

I am currently frustrated because I would not have accepted the account based on the information I know now, for the obvious reason that I cannot afford it. The branch managers claim they cannot help, and that I am liable to pay because ‘the employee does not work there anymore’.

I am extremely unsatisfied on how Edgars is handling this matter and not holding their employees liable for false information.