AK
Ali K

1 reviews | Active since Feb 2015

10 Feb 2015, 12:19

Edgars false advertising

Edgars stores advertised on the entrance as well as throughout their stores spend for R650 receive free handbag T&C excludes cellphone and cosmetics! My purchases was over R900 and when enquired on the free handbag was told sale items do not qualify.. I pointed out the fact that no where is it advertised excluding sale items and was rudely told by Edgar's store staff there is nothing they can do about, calling the customer care line was pointless and no help as I was assured feedback within 48hrs... Thank God I didn't hold my breath

0
Replies (1)
Edgars
Edgars's reply12 Feb 2015, 15:43
Official
Hello asgar0110,

We are deeply sorry for the delay in progress of this query. Please note your query has been referred to management for intervention and we assure you concrete feedback will be given to you shortly. All matters raised on this query did not fall on deaf ears.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Best regards,