Edgars fails to keep their word. Unacceptable

Item: Edgars
Rating: 2
Author: Neville C

I wish to make a complaint against Edgars as I was told that my VIP membership and all associated fees would be removed however on my latest statement from Edgars I see that I am still be charged. This is completely outrageous as I was phoned when I last complained and told that all of it would be cancelled and that I would be refunded all associated costs. This really makes me angry and I am sick of places like Edgars just doing what they want to their customers.

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Replies (1)

Edgars's replyOfficial

16 Apr 2015, 15:22

Hello valadar,

Thank you for raising your apprehensions with us. Kindly note we have send a request for a cancellation and refund for Club VIP membership to the accounts department. Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***

Edgars's reply16 Apr 2015, 15:22

Official