NC
Neville C
1 reviews | Active since Mar 2009
30 Apr 2015, 12:54
Edgars fails to keep their word. Unacceptable?
This not a complaint per say but a reassurance that I need from Edgars in writing. That they would cancel all fees incurred with my Edgars VIP membership as I was told they would do from a phone call I received when I made the first complaint previously on Hellopeter.
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Replies (1)
Edgars's replyOfficial
04 May 2015, 14:56Hello valadar,
Thank you for your query. Kindly be advised that the club membership was cancelled and the funds reversed as per our telephonic discussion with you when we contacted you. This will reflect on your May account statement.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist.
Thank you once again for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for your query. Kindly be advised that the club membership was cancelled and the funds reversed as per our telephonic discussion with you when we contacted you. This will reflect on your May account statement.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist.
Thank you once again for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply04 May 2015, 14:56
Official
Hello valadar,
Thank you for your query. Kindly be advised that the club membership was cancelled and the funds reversed as per our telephonic discussion with you when we contacted you. This will reflect on your May account statement.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist.
Thank you once again for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for your query. Kindly be advised that the club membership was cancelled and the funds reversed as per our telephonic discussion with you when we contacted you. This will reflect on your May account statement.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist.
Thank you once again for your patience and continued support.
Kind Regards
The Customer Experience Team
***