Edgars fails to credit funds to my account which were debited in error

<p>In July 2016 I realised that Edgars had been debiting my account on a monthly basis with R60 for "Good food & Travel". Not having subscribed to this, I contacted them to determine how long this subscription fee had been debited to my account and who gave authority for this transaction. I was told that they had been debiting my account since February 2016 and it was an error on their side. Unfortunately I misplaced the name of the person to whom I spoke but I was told that she had escalated the problem while we were still on the phone and that the funds would be credited to my account to reflect on my next statement.</p> <p>I received my statement the following month to find that they had only credited two of the six months back to my account so of course I call them again. </p> <p>Once again I am told that the error has again been escalated and will be corrected but not sure when. I find this totally unacceptable. If you can debit my purchases to my account the same day, you can correct an error within a month or two.</p> <p>I received my latest statement today and once again, I see no signs of the funds beeing credited to my account. I give the call centre a ring again, choose option after option to get to an operator, wait 10 minutes while a woman on a recorded message shouts in my ear about funeral policies and what not, then, when someone eventually gets to my call and I ask to speak to a supervisor, she tells me to hold while she transfers me to a manager and then she disconnects the call. I did not appreciate that at all.</p> <p>I could just let the matter go as it really isn't a lot of money we're talking about here but it is the principle of the matter. </p> <p>If Edgars have been debiting my account in error, they've probably been doing the same to thousands of others as well. How much money are they getting away with here????</p>