1 reviews | Active since Apr 2017
Edgars failing to remove my name from Bureau after an Account was Opened on my behalf (*****) at Edgards
<p>Hi,</p> <p>I need some help, below is my story.</p> <p>In 2011 i was ****** my ID, then i reported it to the police station in Cape Town Parrow they gave me an affidavit.</p> <p>2015 and 2016 i was called by Markham’s and American swiss telling me that i am not paying my accounts, i told them i don't have account with them then i provided them with my affidavit i did 2011.</p> <p>Both account were closed and my name was removed on burear by both companies.</p> <p>This year i was called by Edgards telling me i am not paying my account. In February 2017 i went to Edgars Cape Town in Bellville told them the same story and also provided them with my affidavit one of their sales consultant whose name is Regan told me to do another affidavit saying i never open an account at Edgards. then i went to the police station did the affidavit gave it back to him.</p> <p>In the middle of March I went back to check if they have removed my name from the Burear and they confirmed i was removed, but when I check my name was still there.</p> <p>I went back to them again still they are not removing my name from the burear.</p> <p>Kind Regards,</p> <p>Luntu ********** </p>
We have escalated the complaint to the Edgars Belville mall management to address as our valued customer is not happy that a ********** account that was opened on your name . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Belville mall management to address as our valued customer is not happy that a ********** account that was opened on your name . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
