Edgars: failing to assist

<p>December 2015 my cellphone was ******. As much as i had lost a lot of info on it , i thought it would be easy to replace as i had insurance with Edgars. i went to the polie station got all docs i needed & took the claim to them . From this point i was given the run around , told that they didn't have stock the the amount i had been approved for untill June 2016. in june i went to Edgars Jabulani again they didn't have phones for the amount approved however i was sick of travelling to stores now so i settled for the HUAWEI GR3 that was R400 less than my approved amount. Jabulani didn't hve the phone in stock & after a lot of persuading they checked other stores BUT couldn't call them as they didn't have OUTSIDE LINES. They did however assure me that these Stores including Edgars Sandton DID HAVE STOCK for the phone & i could go there to get it. I drove from Jabulani to Sandton only to be told thatphone were sold using the incorrect SKU number so there was no stock. the store also had no manger to Reimburse me for the inconvenience, no one even promied to contact me once stock was availble . I left the store, & called edgars two days later. The 1st agent(Natalie) wrapped the call, the second (Rofiwa)asked why i'm calling if i believe i can't be be helped before she could even find out what my issue was & wrapped the cll when i asked for her surname. I then spoke to Angel (Supervisor) who apologised & promised to have the issue resolved & reimburse me for the inconvenience. Angel promised to call on in 48hrs latest this was supposeed to be on the 13th July she only got back to me on the 16th asking if i had got the phone yet.(HOW COZ I WAS WAITING FOR HER) i still haven't recieved Feedback</p>