Edgars Fail To Deliver Services

I'm writing this review that Edgars still have not come back with any feedback regarding my account that was settled through the insurance which provided me with a reference number. The account was written off to due to retrenchment and the insurance sttled the matter. I'm still getting statements from Edgars and I was notified the account was handed over to another firm. This is reflecting bad on my credit score and makes my life difficult