HS
Hennie S
1 reviews | Active since Oct 2015
04 Nov 2015, 17:24
EDGARS FAIL TO DELIVER CELLPHONE
I complained to hello Peter about edgars who had my cellphone for repairs for over 2 months. This while i still pay the insurance. Edgars responded that they will follow up and I should have my phone in 5 days. They never called again - already 7 days. These people are pathetic, They know I'm going to cancel my insurance because of this bad service and that's why they want to milk my money as long as they can. DON'T INSURE WITH EDGARS READ OTHER COMPLAINTS AS WELL. THEIR SERVICE SUCKS!!!!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
05 Nov 2015, 11:29Hello hdvonstaden,
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to resolve this query and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to resolve this query and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply05 Nov 2015, 11:29
Official
Hello hdvonstaden,
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to resolve this query and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to resolve this query and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***