Edgars

Been trying to close my account since 26th March 2021. I went into the store & paid my balance & was told my account would be closed & I should receive an email soon to confirm. I didn't receive an email & also didn't receive a statement in April so assumed no statement = account closed. Suddenly in May I received a statement saying I owe R380. When I phoned customer service they reckon I should have phoned & cancelled my plans & Edgar's Club, so I must now pay the outstanding amount. Next day I get a call from collections, I need to pay R430. When I asked how do they get to R430 the lady says, "don't know, I am only from collections, you must check with customer service". Well 6 calls later, no answer at customer service! I pay the R380. Today I get a call to say I must pay R430 & the lady says I cannot close my account in store, I must phone customer services to close. When I was in store to close in March, I even spoke to customer service on the store's phone. What the heck? Does anybody at Edgars have ANY idea how to close an account????!!!!