Edgars ******ing money with underhand tactics and *********** administration

Edgars now renege on contract terms and now charge a monthly service fee on their accounts, without ever having informed their customers and account holders of such a change to their accounts or having given their account holders an option to close/cancel their account. They now also charge interest on balances, even though you are not in arrears and have the audacity to send out sms'es to their account holders before payment due date to advise that payment was not received and the account holder should contact the collections department to make payment arrangements, way before statement payment due date is due. Statement date 8th October, outstanding balance R 137.75, payment due date 1st November, yet on 23rd October I am informed via sms that I have not made payment and should therefore contact ***to make payment arrangements. This call centre is supposed to be accounts department, yet they have no access to current account information, and cannot even explain where the discrepancy of R 26.22 comes from, when according to the statement dated 8th October I owe R 137.75, yet a settlement balance is R163.97. Head office contact number given as ***is not in use. WHAT SORRY SERVICE AND *********** COMPANY AND ACCOUNTS DEPARTMENT> After 40 years as an Edgars account holder I will now close my account. I do not need Edgars - they need us, the customer, but with such a louse service and ******ion tactics, they have lost me as a customer.