Edgars exploiting pensioners by use of old store accounts

My mom has not used her Edgars account since 2019 but somehow the account keeps going up, I called Edgars with her on the line and the consultant insists they only wants to speak to her in English, I told them she can’t understand English well hense I’m answering on her behalf and translating but I was then advised to rather take her to Edgars customer service inside the store of which I did but they couldn’t assist us and dialled the same number we dialed before so we speak with a consultant which was fruitless also as she refused to speak to me or provide account activity, she only mentioned that there are some services added to the account which my mom didn’t know of and also said it’s not an Edgars issue that my mom must call financial services during the week.

My problem is that the same Edgars people are harassing the old woman that she owes the +R8000 that she doesn’t know of and threatening her. She can’t express herself in English well and they are causing her high blood pressure to skyrocket.

Edgars needs to explain who used the account in the last three years and who agreed to the said services they say are added on the account and even provide recording of such agreements.