HV
Heinrich V

1 reviews | Active since Feb 2017

11 Feb 2017, 21:26

Edgars expects customers to run around for their incompetence!

<p>After finding out a purchase was made on a account i had closed years ago, edgars expects me to run a gauntlet to prove it wasnt me!</p> <p> </p> <p>I wasnt even living or visiting in the area this happened.</p> <p> </p> <p>How can edgars expect a customer to prove *****?</p> <p>Is it not their jobs to investigate it themselves and find the facts?</p> <p> </p> <p>Why must i go to a store to fill in a dispute form for an account that has been closed?</p> <p>Why must i make any effort at all? My time is valuable to me, i dont intend wasting it in a store to sort out something that wasnt caused by me.</p> <p> </p> <p>If they had closed the account, how can this even happen?</p> <p> </p> <p>Edgars, please prove i made this purchase, dont expect me to prove it was ***** or incompetence from your own staff!</p> <p> </p>

0
Replies (2)
Edgars
Edgars's reply13 Feb 2017, 09:59
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the Edcon process the matter has to be reported in store and they will therefore log a dispute with the *****s department . They will keep you updated on the out come of the investigation. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

HV
Heinrich V's update13 Feb 2017, 11:40
Reviewer Update

I am not one of your employees, nor am i a customer, since i closed my account.

I therefore feel no concern about your policies.

If a act of ***** was comitted against you, its your problem, not mine.

Feel free to act accordingly, as i will not be taking any steps further