Edgars expect customers to pay for staff's incompe

It took 18 months and probably 50 plus telephonic conversations as well as several visits to Edgars branches to get a staff member that could actually understand what they read on their computer screens.<br> I changed my address from a P O Box address to a street address. During every visit and all the phone calls, none of the people I complained to that I do not receive any statements, picked up that it was still a PO Box address (but the box nr was now the street nr). I was just very rudely informed that the system says that I get statements so I get statements. Once I paid what I calculated I owed them, I stopped paying. Not even that got them to fix my address. Eventually I got through to a bright person by the name of Enoch who realised what was going on and fixed the problem. He ordered replacement statements for me, but guess what Edgars did? They send the statements to the old incorrect address.<br> I sent Edgards e-mails to explain that I'm not going to pay any late payment charges nor for their club book as I did not receive any statements or magazines for 18 months. It seems that they think the problem will just go away if they ignore the complaint as it is 9 months later