DN
Doron N

1 reviews | Active since Aug 2010

19 Apr 2017, 15:53

Edgars Exchange Pathetic

<p>Recently my son bought me a pair of Levi 505 jeans as a present. He left all the labels on the jeans except the price. Unfortunately they did not fit so I decided to go to Edgars in Melrose Arch to exchange them. I tried on a different size of the same style and found they did not fit either.<br />I then decided on a pair of Levi 501's. Both the 505's and the 501's were marked at R699 so I thought there would not be a problem. However when arriving at the till I was informed that despite the price label (I took a photo) saying R699 on the 505's, they were in fact scanning at R599 while the 501's were scanning at R699.<br />The manager told me that they were running a special on the 505's and that it didn't matter what the price tag actually said. She then also said there was large SPECIAL signage at the Levi stand (there was no such signage - I took another photo).<br />The long and short of the matter was that despite the price tags being identical, and subsequently confirming with my son that he actually paid R699, I was forced to pay in the R100 difference by the Edgars Melrose Arch staff.</p> <p>All of this was done in an unfriendly and aggressive manner as well and it did not then surprise me that on a public holiday at 10:00am in the morning while the rest of Melrose Arch was teaming with people that I counted less than 5 shoppers in Edgars.</p>

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Replies (3)
Edgars
Edgars's reply20 Apr 2017, 10:32
Official

We have escalated the complaint to the Edgars Melrose Arch management to address as our valued customer is not happy overall in store service. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply20 Apr 2017, 10:34
Official

We have escalated the complaint to the Edgars Melrose Arch management to address as our valued customer is not happy overall in store service. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

DN
Doron N's update20 Apr 2017, 10:45
Reviewer Update

A very speedy automated response that means they will do absolutely nothing??