SM
Samantha M

1 reviews | Active since Nov 2013

27 Jun 2015, 09:06

Edgars- Excellent Customer Service

When walking in a Edgars store these days, you just see angry faces, no greeting it makes you just want to run out. Then for the first time in 10 years I went to the Waterfront popped into Edgars and What a start to my day, bought 4 pairs of shoes for R650. Aziza helped me, the young lady at the shoes helped me, The manager with the specs and scarf was such a pleasure even the Cashiers at the till. Then I went hunting for the same bargain at Cape Town branch and Wade(manager) went the Extra mile for me, bumped into Vido and he Extended the helping hand. Went down to LAdies shoes and there Charlene and Claudine was so chirpy and helpful. I appreciate All of you. Keep it up as we don't have such Customer Service Ambassodors anymore. God bless you. You waved the Flag High for Edgars and yourselves. High Five :)

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Replies (1)
Edgars
Edgars's reply30 Jun 2015, 09:41
Official
Hello samantha.marinus,

Thank you for taking your time to write us this compliment. Edcon sets high standards for the service rendered to customers and we are pleased you received such outstanding service from the staff at waterfront. This compliment was send to the store manager for acknowledgement and recognition.

Thank you again for bracing us with such a wonderful compliment.

Your reference number is follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards,
Edcon customer experience team,
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