1 reviews | Active since Jan 2017
Edgars - enough is enough
<p>I need assistance please. I closed my account October 2016 but it seems the person didnt process as requested the forms and details and the account is still running and start getting emails from their legal dept. I contacted their accounts dept, i send emails where someone rep**** on it in mid november and still nobody can do the trouble account has been closedl, i visited their department couple of times and need to go back to complete forms. According to legal department they didnt received the message, really whom responsibility is it. I closed the account due to my financial circumstances. Is it so pathetic just to close account and still today received an email the account is running. This course headaches and frustrations. Lydia</p>
Kindly be advised that the matter regarding the account closure complaint has been sent to the accounts team for actioning as there is an amount that still has to be paid . They may be reached on the below details for follow up. Please find the below reference number for your email
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the account closure complaint has been sent to the accounts team for actioning as there is an amount that still has to be paid . They may be reached on the below details for follow up. Please find the below reference number for your email
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the account closure complaint has been sent to the accounts team for actioning as there is an amount that still has to be paid . They may be reached on the below details for follow up. Please find the below reference number for your email
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the account closure complaint has been sent to the accounts team for actioning as there is an amount that still has to be paid . They may be reached on the below details for follow up. Please find the below reference number for your email
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Hi there, my account has been closed end of October 2016 when the amount was R0.00
How many times im trying to get the message through to everybody and what frustrates me over and over again, i emailed edgars account dept, i called, i visited and over and over the same story from egdars and it seems it goes in circles since november. What is wrong with egdars staff to get the message and why must i pay additional months? Really this is pathetic service.
My account was R0.00 and paid the full amount when i closed it end of october 2016.
After 4 months is this now a problem, QUESTION?
WHY COULD EDGARS NOT RESPONDING ON MY CALLS AND EMAILS AND AT THAT TIME BE A SERVICE TO A CLIENT WHEN NEEDED AND RESPOND IF THERE OUTSTANDING INFORMATION.
Im not working behind the counter of edgars and what theyvdid with my information and processing of my request? Really pathetic and not taking any responsibilities.
Hi there, my account has been closed end of October 2016 when the amount was R0.00
How many times im trying to get the message through to everybody and what frustrates me over and over again, i emailed edgars account dept, i called, i visited and over and over the same story from egdars and it seems it goes in circles since november. What is wrong with egdars staff to get the message and why must i pay additional months? Really this is pathetic service.
My account was R0.00 and paid the full amount when i closed it end of october 2016.
After 4 months is this now a problem, QUESTION?
WHY COULD EDGARS NOT RESPONDING ON MY CALLS AND EMAILS AND AT THAT TIME BE A SERVICE TO A CLIENT WHEN NEEDED AND RESPOND IF THERE OUTSTANDING INFORMATION.
Im not working behind the counter of edgars and what theyvdid with my information and processing of my request? Really pathetic and not taking any responsibilities.
It is easy to say i owing money but were is the follow-ups from edgars site and investigate. It is easy to show finger but were is the staff responsibilities and reactions. It is not my fault that edgars and certain didnt process my request end of October 2016.
It take me a long time to process this information on the network and i dont like it, somehow it must stop instead going in circles all the time.
I closed the account and the account was R0.00 when i closed it. I got behind with my account due to financial circumstances and dont want to put myself in further financial circumstances.
What is so hard for edgars staff to close the account and after 4 months the account is not closed. Really!
It is easy to say i owing money but were is the follow-ups from edgars site and investigate. It is easy to show finger but were is the staff responsibilities and reactions. It is not my fault that edgars and certain didnt process my request end of October 2016.
It take me a long time to process this information on the network and i dont like it, somehow it must stop instead going in circles all the time.
I closed the account and the account was R0.00 when i closed it. I got behind with my account due to financial circumstances and dont want to put myself in further financial circumstances.
What is so hard for edgars staff to close the account and after 4 months the account is not closed. Really!
Another question, according to legal dept email for me this morning, they didnt received the correspondence that the account has been closed. Whom responsible is it that the message must be received by all including accounts dept, my responsible or the staff were i gave my notification / requirement? From the beginning it seems the message was not forward as it should be.
It seems, if the paper work gone missing and i rembered i spoke to accounts dept the same day telephonically and correspondence thereafter and nobody response on my request or follow-up.
Were is the missing point in the company edgars correspondences, were is the lack of communication between the departments, were is the lack of knowledge to follow-up with the client to see that all is in order. Example when i phoned and emailed my account has been closed mid november and the staff notice it is not closed, follow-up and do investigation, correspondence with other departments to see if it is processed, correspondence with the client to see it is follow-up and that all is in order, dont ignore it.
Im apologise on my messages but i think is a point that need to working on. This issue wasting my time, causing headaches, frustrations and maybe worse client health conditions, the staff and other people and also the productivity of services.
Kind regards
Lydia
Another question, according to legal dept email for me this morning, they didnt received the correspondence that the account has been closed. Whom responsible is it that the message must be received by all including accounts dept, my responsible or the staff were i gave my notification / requirement? From the beginning it seems the message was not forward as it should be.
It seems, if the paper work gone missing and i rembered i spoke to accounts dept the same day telephonically and correspondence thereafter and nobody response on my request or follow-up.
Were is the missing point in the company edgars correspondences, were is the lack of communication between the departments, were is the lack of knowledge to follow-up with the client to see that all is in order. Example when i phoned and emailed my account has been closed mid november and the staff notice it is not closed, follow-up and do investigation, correspondence with other departments to see if it is processed, correspondence with the client to see it is follow-up and that all is in order, dont ignore it.
Im apologise on my messages but i think is a point that need to working on. This issue wasting my time, causing headaches, frustrations and maybe worse client health conditions, the staff and other people and also the productivity of services.
Kind regards
Lydia