1 reviews | Active since Jun 2016
Edgars: Empty promised and pathetic customer service
<p>I've had an amount of R60 credited on my account for the past 5 months. I've been phoning and even sent 13 emails since 1 April and I've been getting the same stock response: It's been forwarded to a manager who's dealing with it. For 5 months! In the most recent email I was promised to have the amount reversed by my next statement. I received my statement today and guess what: Still no reversal! Worst customer service ever!!!</p> <p> <br /> <br /> </p>
Pardon our late response to your email.
In response to the above mentioned concerns – We would like to apologise for any frustrations occurred due to this incident.
According to our records you were assisted on the 22nd of August 2016 by our regional credit office staff. The service in question was cancelled and a reversal was also conducted.
For any further clarity kindly contact our regional credit office on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Pardon our late response to your email.
In response to the above mentioned concerns – We would like to apologise for any frustrations occurred due to this incident.
According to our records you were assisted on the 22nd of August 2016 by our regional credit office staff. The service in question was cancelled and a reversal was also conducted.
For any further clarity kindly contact our regional credit office on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Wow Edgars! I closed my account almost a month ago. The only way I could get someone from head office to assist me was to write an email DIRECTLY to Edcon's CEO.
If you work harder on your customer service you might be able to pay interst to your bond holders next time.
Worst customer service EVER!!!
Wow Edgars! I closed my account almost a month ago. The only way I could get someone from head office to assist me was to write an email DIRECTLY to Edcon's CEO.
If you work harder on your customer service you might be able to pay interst to your bond holders next time.
Worst customer service EVER!!!