1 reviews | Active since Apr 2013
Edgars employee choose who may use vouchers
This is the type of services pensioners receive from Edgars.<br> Edgars employees at Brits would not redeem my Mothersday Voucher or Birthday Voucher. First use every reason not to enter voucher like, ' you may not buy men's stuff ', but I also had womens articles. The ' the voucher is not valid '. Keep on sending you from one till to another., have to stand in line at each. Employees and manager not willing to resolve, keep on helping other customers that arrived after me. Manager say she will help, but let you wait and wait and wait, hoping you leave before she need to help you. <br> Manager not willing to talk to employees sending you from one place to another, just saying ' she was not there'. what a great manager.
Thank you for notifying us of your shopping experience and not being able to redeem your vouchers. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to management to address, as it could have been handled in a different light.
Customer are the life blood of this organisation and it is our daily mandate to render excellent service to them. We assure you all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Thank you for notifying us of your shopping experience and not being able to redeem your vouchers. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to management to address, as it could have been handled in a different light.
Customer are the life blood of this organisation and it is our daily mandate to render excellent service to them. We assure you all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
